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Privacy Policy

At PointX, we respect your privacy and are committed to protecting the personal data you share with us.

This policy explains how we collect, use, store, and protect your information when you contact us or use our services.

1. Data We Collect

We only collect the information necessary to process your orders or respond to your inquiries, including:

  • Full name

  • Phone number

  • Delivery address

  • Any additional details you provide during the order process

2. How We Collect Data

We collect your data through:

  • Conversations via WhatsApp Business

  • Online forms on our website (once launched)

3. Why We Collect Your Data

We use your information to:

  • Communicate with you regarding orders or questions

  • Process and deliver your orders

  • Improve our service and your overall experience

4. Sharing Your Data

We share your data only when necessary, including:

  • With Bosta (our shipping partner) to deliver your orders

  • With Meta Platforms to enable and support WhatsApp Business features

We do not sell or share your data with any third party for marketing purposes.

5. Use of Meta Data (WhatsApp & Facebook)

We fully comply with Meta’s Data Policy.

Any data received through WhatsApp or Facebook tools is used only for:

  • Customer communication

  • Order processing

  • Service improvements

We do not use Meta data for unauthorized purposes or share it outside the scope of this policy.

6. Cookies & Tracking Technologies

Our website may use cookies and tools such as:

  • Google Analytics

  • Facebook Pixel

These tools help us understand website traffic and improve the user experience.

You may disable cookies at any time through your browser settings.

7. Data Retention

We keep your data only for the period needed to:

  • Complete and deliver your orders

  • Meet legal or operational requirements

After that, your data is securely deleted.

8. Your Rights

You have the right to:

  • Request access to your personal data

  • Request corrections or deletion

  • Withdraw your consent

To make any request, contact us via WhatsApp: 01035611727

9. Data Protection

We take appropriate technical and organizational steps to protect your data from unauthorized access, misuse, or loss.

10. Updates to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page, and your continued use of our services means you accept the updated version.

Contact Information

PointX – Gift Company

WhatsApp: 01035611727